Compare Credit Cards with CardSmart

Home » Credit Card News » Card Protection & Fraud » Which?: Customers should claim refunds via credit cards

Which?: Customers should claim refunds via credit cards

Credit card customers are well within their rights to expect their issuer to cover the cost of services purchased but not received, according to consumer group Which?

More from Card Protection & Fraud
23 June 2009

Which?: Customers should claim refunds via credit cards”

Bookmarks

The organisation has responded to recent figures from the Financial Ombudsman Service (FOS), showing complaints against credit card companies over payment insurance have risen by 50 per cent in the last 12 months.

Senior researcher for Which? Martyn Saville commented: "You've got a choice between going to a retailer and going to a credit card company. Section 75 is really clear; it's black and white.

"If you choose to go to the credit card company they shouldn't be rejecting it […] it is your right to go after the credit card company for a refund."

Mr Saville added that consumers who felt pressured into applying directly to the retailer for a refund by their credit card company should put their complaint in writing and state clearly that they are making a claim under Section 75.

Written by ©

Credit Cards	0% Balance Transfers	0% Purchases	APR Representative (Variable)
	Tesco ClubCard Credit Card
	9 months	15 months	16.9^%
16.9% APR representative (variable). Based on a credit limit of 1200 and purchase rate 16.9% p.a(variable).
	Virgin Credit Card
	20 months	3 months	16.8^%
16.8% APR representative (variable). Based on a credit limit of 1200 and purchase rate 16.8% p.a(variable).
	Barclaycard Platinum with BT
	22 months	3 months	17.5^%
17.5% APR representative (variable). Based on a credit limit of 1200 and purchase rate 17.5% p.a(variable).
Compare More Credit Cards...

The content and information on this website are intended as general information only and shall not be construed as financial advice or recommendations of any nature in accordance with the Financial Services and Markets Act 2000 nor is it intended to address specific financial requirements. Read more... We strongly recommend that you seek independent financial advice before using and/or relying on the information made available to you or prior to purchasing any financial product/service listed on the Website. Whilst every attempt has been made to ensure that the content and information published are true, correct and up to date, no warranty, guarantee or representation is given as to its accuracy, reliability or fitness for a specific purpose.

The Best Buy credit card comparison tables feature financial products/services of our advertisers and may not necessarily constitute the best offers in the market for each of such products/services.