Credit card database 'to be checked to help cut down on fraudulent insurance claims'
An insurance company is implementing a series of measure, including checking an industry database for mismatches in credit card details, in order to cut down on fraudulent claims.
Credit card database 'to be checked to help cut down on fraudulent insurance claims'”
The move follows the release of the latest ABI figures which show insurance fraud has increased by nearly a quarter in the past two years.
New recruits are to be trained at esure in cognitive interviewing and other techniques which can reveal inconsistencies in fabricated stories.
The company also has Voice Risk Analysis technology that identifies changes in people's voices caused by stressed.
According to esure, the number of people attempting to make fraudulent insurance claims has increased during the recession and is seen by some people as a way to generate cash flow.
For example, people claim they have broken their television due to accidental damage in order to claim for a new one.
Gordon Hannah, director of claims and operations at esure, said: "We have found cognitive interviewing to be an effective way of spotting and clamping down on attempted fraud during the claims process. That's why we are strengthening our team of skilled interviewers to crackdown on claims cheats."
According to UK payments association Apacs, fraud loss figures for 2008 showed that debit and credit card fraud losses totalled £609.9 million.
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