Credit card consumers 'can choose how they speak to lenders'
Credit card customers have the right to decide how they speak to their lenders, it has been noted.
Credit card consumers 'can choose how they speak to lenders'”
Beccy Boden Wilks, a spokesperson for National Debtline, explains the Consumer Credit Act provides people with this choice.
She explains the legislation allows customers to decide whether they would like to speak to their creditors on the telephone or through letters if they would prefer.
"You can speak to them on the phone, in writing, whatever," Ms Boden Wilks adds.
As such, she recommends if any creditors ring up to discuss financial matters and they would rather deal with them via a letter, they are entitled to do so.
The National Debtline representative concludes: "As long as you write back, as long as you are answering the letters, then that's fine."
The Consumer Credit Act requires the majority of businesses that lend money to people to be registered with the Office of Fair Trading, as well as setting out credit card arrangements to include certain information.
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